Terms & Conditions
www.conceptstainedglass.co.uk
These terms and conditions were last updated on 22/04/2026
1. Introduction
1.1 These terms & conditions set out the terms between you the user and us the website owner.
1.2 This website is owned and operated by the artist. By using the site or placing an order, you agree to these Terms & Conditions. These terms may be updated from time to time.
1.3 You should not use this website if you do not accept these terms & conditions in full.
2. Products
All artworks are handmade. Each piece is unique and may include natural variations. Colours may appear differently on different screens. Product availability can change at any time.
3. Pricing & Payments
All prices are listed in GBP. Payments are processed securely through the payment providers offered on this site. Prices may change without notice. You are responsible for providing accurate billing information.
4. Shipping & Delivery
Shipping costs and delivery times are shown at checkout. Delivery times are estimates only. Delays caused by couriers, weather, or customs are outside our control. International customers are responsible for any customs duties or import taxes.
5. Privacy
Your personal information is used only for processing orders, communication, and site functionality. For full details, please see the Privacy Policy.
6. Customer Complaints
We endeavour to respond to all complaints or queries within five working days.
7. Events outside our control
We shall not be liable for delay or failure to perform any obligation under these terms & conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
8. Licence
8.1 We grant you a licence to access the content, information and services contained within our website for personal use only.
8.2 This licence allows you to download and cache (using your browser) individual pages from our website.
8.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
8.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
8.5 Our website cannot be placed within the frame-set of another site.
8.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
8.7 The restriction on “deep linking” does not apply to affiliate partners or other partners who wish to send users directly to a particular section or page.
9. Copyright
9.1 All artwork, images, videos, and text on this website are the artist’s intellectual property. Purchasing an artwork does not grant reproduction rights. You may not copy, download, or use any content without written permission.
9.2 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.
9.3 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
10. User Generated Content
10.1 Where the facility exists you may provide reviews or public feedback on the website, also known as user-generated content.
10.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.
10.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.
10.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore, the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.
10.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.
10.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content.
10.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.
11. Limitations and Exclusions of Liability
11.1 The website and its content are provided “as is.” We are not responsible for indirect or consequential losses, shipping delays, or misuse of the artwork once delivered.
11.2 Where content and information is provided on the website without charge we exclude all liability for such content and information.
11.3 All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.
11.4 All indirect, consequential or special losses or damage are all excluded.
11.5 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.
11.6 All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.
12. Indemnity
By your use of our website, you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.
13. Variation
We reserve the right to vary these terms & conditions at any time, without giving notice to you. Such varied terms and conditions shall automatically apply to the use of our website from the date of publication on our website.
14. Assignment
We reserve the right to assign our rights and also our obligations under these terms and conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.
15. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these terms & conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
16. Waiver
Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.
17. Third Parties
These terms and conditions are between you and us. They do not apply to or benefit any third party and are not reliant on any third party.
Some services on this site (such as payments, hosting, and security) are provided by Wix or other third‑party providers. Their terms may also apply.
18. Entire Terms & Conditions
These terms & conditions set out the entire agreement and understanding between you and us.
19. The Consumer Rights Act 2015
These Terms & Conditions are specifically written in accordance with the Consumer Rights Act 2015. Should these Terms & Conditions conflict with the Act, the Consumer Rights Act 2015 shall prevail and apply.
20. Your Statutory Rights
When acting as a consumer your statutory rights are unaffected.
21. Jurisdiction
These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Our contact details are as follows:
Email: conceptstainedglass@gmail.com